theCHIVE Subscription Coordinator

Posted April 16, 2018 This position has been filled

theCHIVE Box is the most rapidly growing product on The Chivery and we pride ourselves on delivering incredible service to our valuable members. In this role, you have the opportunity to learn the ins- and-outs of theCHIVE Box, provide an exceptional user experience, and build up other skills in analytics, sales, copywriting, and more.

Job Description

  • Respond to member inquiries via email and live chat.
  • Communicates with customers for subscription, turn on, discontinue, add, delete, move or change service for customer and address other service related issues.
  • Addresses complaints concerning customer billing problems or services rendered, resolving the problem when appropriate.
  • Notifies management and product team of complaints or service failures to ensure that preventable problems don't occur in the future.
  • Follow-up with customer as needed to ensure problem resolution.
  • Think creatively about how to optimize each customer’s experience.
  • Identify site and app issues, and communicate properly to all internal teams.
  • Work with product team to improve theCHIVE Box experience by reviewing available analytics and surveys.

Requirements

  • 2+ years of customer service and/or e-commerce experience.
  • Strong written, and verbal communication skills.
  • Passion for sales, customer service, and marketing.
  • Shopify and Zendesk experience a plus.
  • Bachelor's degree.

Compensation & benefits

  • Competitive salary.
  • 401(k) with a company match plan (after 6 months with the company).
  • 2 stocked bars.
  • Competitive medical/dental/vision insurance plans.
  • Local fare from Great Austin restaurants.
  • Our HQ sits on the water's edge in beautiful downtown Austin, with hike and bike trails at our back door.

Submit your application

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